Live Worm Delivery Guarantee
Author: Deanne Raccanello
Wormtech is one of the few companies who offer a Live Worm Delivery Guarantee. Wormtech customers will get a Free Replacement if the worms are lost in transit, through no fault of their own. As there may be members of the public who would abuse this policy wormtech have the right to determine at their own discretion if the worms will be replaced free of charge and may ask for proof from Australia Post to verify a claim.
Wormtech have the right to request photographs and other forms of evidence to determine if a replacement is justified. Worm Tech will NOT replace live worms that have failed to be collected from post office or delivery centres in a reasonable time frame.
Worm Tech will NOT replace worms lost from heat, flooding, neglect, contamination etc.